How to Update AVG Free without Zen and PC Tuneup

Floppy disks and cassette tapes are outdated.

Our Ducktoes online tutorials section is outdated. Maybe not as outdated as the floppy disks or cassette tapes above, but it’s getting old and not as useful as it once was. So I’m rewriting all of the tutorials. (Yes, I’m writing a computer repair tutorial on a holiday weekend, or maybe because it is a long weekend.) Also here’s the nude photo of floppy disks, an extinct storage species, I promised you.

Read how to update AVG or how to install AVG Free without ZEN here. That’s in the Ducktoes Tutorial section of the website.

I started with the Ducktoes online tutorial “How to Update AVG Free.”  Many of our clients and others don’t know how to update their AVG Free. The tutorial outlines a step-by-step process of updating AVG, plus download links for AVG Free software without the Zen or PC Tuneup. I revised it from the 2013 version to the 2016 one. Check it out.


Why don’t we like the PC Tuneup part of AVG Free? In our virus removal lab at Ducktoes we’ve seen the PC Tuneup break operating systems when some clients install and run it on their own computers.

As far as the Zen part of AVG goes, according to PC Advisor, “AVG Zen is multi-platform software that allows you to view and administrate your antivirus and tuneup utilities across PC, laptop and Android smartphone and tablet. It lets you control your PC security from your phone, and it’s free, but it ties you to AVG.”

You may not want AVG on all your devices. For that reason, we don’t use the Zen part of AVG at Ducktoes either.


As you can see, in the test results, AVG blocks the most viruses with the fewest false positives.

Ducktoes does an awesome job at virus removal.

Speaking of virus removal, we do an awesome job of removing computer viruses at Ducktoes. We remove them without reformatting so you don’t lose your data, photos, or programs. Then we speed up your computer.

If you need virus removal, done quickly and expertly, come to our shop or call:

Ducktoes Computer Services
902 Centre St. N
Calgary, AB T2E 2P7


We also do remote support for virus removal if you can’t bring your computer to us. If the virus allows you to connect to the Internet, that is.

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How to Remove Viruses Manually

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It takes a few weeks for antivirus companies to discover new viruses and develop defenses and definitions against them. In the meantime those viruses are running in the wild. There are ways to remove viruses manually without antivirus programs. One is using Process Explorer an application from Sysinternals. I learn new techniques for virus removal because viruses are constantly changing.

Here is an excellent talk by Mark Russinovich. Mark is co-creator of the Sysinternals tools and website and now, after Microsoft acquired Sysinternals, is a Tech Fellow for Microsoft.

This talk tells you how to use Process Explorer to remove viruses manually. It will be most helpful to virus removal and computer repair techs or more advanced computer enthusiasts.

If you have viruses or computer problems, Ducktoes can help.  We have a computer repair lab in Calgary, Alberta.  We also do onsite it support and remote support.

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How Not to Get Viruses Ever Again

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A teenage girl wearing headsets having fun on the computer.

Ducktoes Anti-Virus Cocktail

Ducktoes is offering another new product and service: Ducktoes Anti-Virus Cocktail. This is a combination of some super and highly-rated anti-virus and anti-malware software, and installation of Adblock with Google Chrome.



AdBlock blocks ads where a lot of viruses lurk.  We’ve recommended it for a long time to our clients.  That is why we are adding it to our cocktail.

What You Get
  1. Kaspersky Anti-virus
  2. Malwarebytes Pro
  3. Google Chrome with AdBlock
  4. Short Tutorial

For $90 you will get a one year subscriptions of Kaspersky Anti-virus (prevents 99% of viruses) and Malwarebytes Pro which is meant to work alongside Kaspersky or other anti-virus to provide extra protection. Malwarebytes Pro, unlike the free version, works in real time and has scheduled scans.  It prevents the dreaded encryption virus.  We configure both and install the Chrome and Adblock. You need to use Chrome as your browser for it to work well. We’ll also have a little chat on how to use all the above.

Really Top-Notch Protection

There is no guarantee because part of anti-virus protection is user behaviour which is out of our control. If you try hard enough you still can get viruses. Yet this will give you really good even top-notch protection.

In the Shop or Remotely

If you live in Calgary you can bring your computer into our repair shop and we can install and configure the anti-virus cocktail or we can do it remotely. We can also do it remotely for those not in Calgary, even our friends and followers who are not in Canada.

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Don’t Use MSE Says Microsoft

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 A picture of the Microsoft Microsoft Security Essentials logo of a blue castle and blue flag.

Microsoft, according to this article by How-to Geek and other articles, is telling everyone not to use Microsoft Security Essentials, but to use a third party anti-virus instead. No longer concentrating on making a great antivirus, Microsoft has shifted its focus. Now Microsoft sends its anti-virus information to third party  vendors to help them be more effective.

Since 2009, MSE has not done well on anti-virus comparative tests. Virus Bulletin, Dennis Technologies, and AV-Comparatives all report that several other antiviruses out perform it.

Use a Third-Party Vendor

According to the article, Holly Stewart, who works at the Microsoft Malware Protection Center as a senior programmer, said “that Microsoft Security Essentials was just a ‘baseline’ that’s designed to ‘always be on the bottom’ of antivirus tests. She said Microsoft sees MSE as a first layer of protection and advises Windows users to use a third-party antivirus instead.”

Some Ducktoes Techs Like MSE

At Ducktoes, some techs like Microsoft Security Essentials since it has such a low footprint, which means, that unlike many other anti-viruses,  it doesn’t hog resources and  slow computers down.  They also like its easy to use interface.  However, due to the above information from Microsoft, we will no longer put MSE on client computers unless the clients ask for it,  after being informed of its relative lack of effectiveness.  The article by How-to Geek says that MSE is fine for techs and others who know what they are doing.  The How-to Geek author says, “Now, if you’re a geek like we are, MSE and Windows Defender are very usable. If you have good security practices and know what you’re doing, you can manage just fine with this lightweight option. But average Windows users don’t always follow proper security practices and should use a strong antivirus that does well in tests — as Microsoft themselves now recommend.”

A red mean looking virus chases a scared looking computer tower.


What Should You Use?

Ducktoes likes and sells Kaspersky and AVG.  We’ve been installing AVG cloud solutions to business client computers with great results.  We also recommend and sell Malwarebytes Pro  which I have on my home computer.  I use the paid version (of Malwarebytes) with free AVG (free only for home use) .  The two work very well together.


Ducktoes Developing Anti-Virus Cocktail

The Ducktoes anti-virus techs are developing an anti-virus cocktail to sell to our clients that will combine a few programs and browser add-ons to make a computer much more virus resistant.

Stay tuned and soon I’ll post the details of this new service.


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How to Upgrade to AVG 2014 and 2015

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Update: These techniques below still work including upgrading AVG 2015.  They are for paid versions of AVG. To upgrade for the free versions please see this tutorial.

Many of our clients and others have AVG 2013 or an older version and need to upgrade to 2014.  If you don’t know how to upgrade here is a how-to guide and video from AVG itself.

How-to Upgrade from AVG

And here’s the video.

Or if you prefer Ducktoes can do it for you, in the shop, on-site, or remotely.  We are virus removal specialists and great at helping with anti-virus selection and installation.  Here is our shop in Calgary.



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