If Microsoft Calls, Hang Up – Part 2

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Woman in office talking on phone.

If Microsoft calls, hang up!

Microsoft doesn’t call people. Well, that’s not totally accurate, I’m sure they call people they are doing business with, but they don’t call ordinary people and tell them they have viruses on their computer. Not ever. They never show them the error logs in adminstrative tools and then ask for a credit card to fix the errors. So if someone calls you and says they’re from Microsoft, do yourself and your IT company or tech a favour and hang up immediately. Do not allow the criminals access to your computer. If in doubt call us at Ducktoes. We’ll tell you the caller is a fraudster, a criminal, a bad guy, someone after your money and nothing else. We’ll tell you to hang up.

One of my clients, who is also a friend and neighbour, fell for the fraud last week. He is such a nice and honest man, he assumes other people are honest too and was caught off guard momentarily. It is very understandable. He allowed the caller access into his computer. However, when asked for a credit card, my neighbour suspected something and hung up, yet the criminal had already put a password on the computer and disabled the keyboard and mouse. No one could log in. I took the computer into the shop and we hacked into it and removed the password but it was difficult and we almost couldn’t do it.

Here is the first part of this article written awhile ago.

Just remember Microsoft doesn’t call people, ever, to inform them their computer is malfunctioning. Never, ever, ever. So hang up.

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No Encryption Virus Yet

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Notebook Security

Luckily we haven’t seen the encryption virus Crytolocker on a client computer in our Calgary repair shop yet. I hope we never do. This ransomware will encrypt your entire hard drive so you lose all your photos, data, and documents if you don’t pay the criminals the unencryption fee. I think the fee is $300.

Everyday we are still seeing the Cybercrime virus and Optimizer Pro and are expert in removing it. I think we could remove these two in our sleep. The Cybercrime virus is another ransomware that locks your computer until you send a gift card to the criminals. Really. The information on your locked computer says you are sending it to the RCMP or FBI or other law enforcement agency. Even if you pay your computer will stay “locked” until you bring it to a repair shop and get the virus removed. So don’t pay.

As far as the encryption virus goes, this is what you should do as a precaution: backup your drive and then disconnect your external backup from your computer so if you get the virus, the backup drive doesn’t get encrypted too. Then youcan transfer the data back to your computer if it gets encrypted. Problem solved. Also don’t open any attachments on emails especially if the emails are “phishy”, meaning if they purport to be from a reputable company but are not addressed to you but to a generic user. They might seem to be from a bank or shipping service such a Fed Ex or UPS. Do not open the attachment.

Click here if you’d like more information on the encryption virus and what you should do to prevent it.


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The Worst Virus Ever: Cryptolocker

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Be aware there is a new virus called Cryptolocker that usually comes in through an executable attached to an email, usually about a parcel delivery. Do not open the attachment. It can come in other ways too, through a botnet if you’re already infected with another virus.

The virus will encrypt your files and unless you pay the $300 to the criminal virus creators.

Here is a video showing the virus in action by Sophos.

Here is an excellent article about the infection. Bleeping Computer (always my heros) does a have a partial solution.

An action to protect yourself: please make a backup or image of your computer now and then remove the external hard drive. Make sure you then detach the hard drive from your computer. Ducktoes can do this for you if you bring a computer in to our Calgary Computer Repair lab.

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“Click Here to Read this Message” Hotmail and MSN Virus

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I’ve gotten this infected email four times, including one from my sister, and one from my sister-in-law. All four came from Hotmail or MSN accounts so I assume it’s a Hotmail/MSN virus.

The message looks like this or something similiar.  This is the one from my sister:

And the one from my sister-in-law was even more sophisticated because it put my name in the message:

If you click on it you will get the virus too and it will send messages to everyone in your Hotmail or MSN account. What I don’t know if it infects your computer or if it just infects your account on Microsoft’s servers. I don’t want to click and find out, unless I do it on a junk computer.  Until I have time to do that, I traced one email back to Spain.

I sent an email to the address in Spain of the internet provider to warn them, to this address: abuse@orange.es.

The other came from Turkey.

If you’ve received this email and clicked on it, I recommend that you run Malwarebytes. If that doesn’t fix it, then call Ducktoes Computer Repair and Calgary IT support to help you. We can even fix your computer over the internet remotely, anywhere in the world.

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Did you Fall for this Scam? You may be Entitled to a Refund.

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According to the LA Times, victims of the Winfixer, Drive Cleaner and Antivirus XP scam are entitled to a refund.  See here.  http://latimesblogs.latimes.com/money_co/2011/12/scam-watch-computer-virus-warning-ponzi-scheme-fake-bbb-email.html.

If you fall for any other anti-virus scams or have a Rogue Anti-virus or Rogue Anti-Spyware, we can help at our Calgary Virus Removal lab.

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