An Awesome Tech at Ducktoes

I feel so lucky and pleased that Ducktoes has partnered with the Spectrum Advantage of Autism Calgary. We were even filmed for a special news story on CBC. We’ve hired awesome computer repair techs from them who are absolutely wonderful in fixing laptop and desktop computers and soldering motherboards, retrieving data, and many other tasks. We enjoy working with them very much.

CBC News at Ducktoes Computer Repair Shop

One of these techs, I’ll call him Steve, did a fantastic, even miraculous job with a ssd, i.e, a solid state drive. A client brought in the broken drive that unfortunately contained three years of baby photos on it.  They were not backed up anywhere else.  So the client had lost all her baby’s photos and was devastated.

Before coming to Ducktoes, she had taken the drive to a couple of other data recovery labs including a clean room with no luck.  Our senior data recovery expert, who usually can get data off of anything, also couldn’t retrieve the data.

We recovered data from a solid state drive.

Here is a solid state drive. We do data recovery everyday.

Steve asked me if he could take the drive home and work on it. I agreed, thinking it couldn’t possibly make the situation worse. The next morning when Steve came to work he said, “Cathie, I’m sorry but I’m going to be a little tired today. I stayed up all night working on the ssd but I got those baby photos.” I  was so surprise and happy I hugged him. He said he’d soldered the circuitry and got it to work again.

A baby in baby recliner, a photo we recovered in our computer repair lab.

When the client found out, she also wanted to hug him. He said no.  He did accept a well earned tip from her.  Steve also has gotten data off a client’s iphone, with a year’s worth photos from the client’s trip to Europe, when no one else could.

One Friday, the son of a family friend brought in a Macbook. He said his girlfriend was crying. At first I thought he was asking me for relationship advice (I’ve known him all his life). But he laughed and said no, his girlfriend spilled coffee inside the keyboard and had an assignment due on Monday. The laptop wouldn’t even turn on. (By the way, never try to turn on a laptop after a liquid spill until it dries out.) He showed me how you could still hear the coffee sloshing around inside it. He’d also taken it the Mac store and another computer repair shop but they said that nothing could be done. I assured him that laptop hardware techs could at least get the data off the hard drive, including her assignment, and we’d try to fix the Macbook as well. Well, Steve took the Macbook and 45 minutes later, not only did he have the assignment, the whole Macbook worked again. I don’t even know how he took the screws out and replaced them in 45 minutes (there are a ton of tiny screws in a Macbook) but he did. Again, everyone was overjoyed and impressed.

Steve is an awesome tech and a wonderful guy to have around the shop, warm, funny, and hard working. Really you couldn’t find a better tech. He also contributes to the warm, supportive, hard working but fun atmosphere we have built at the shop. We have awesome techs and staff, and he is no exception.

If you’d like to bring in your computer or device to our Calgary computer repair shop, we’d love to help you too.

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Third Website Design for Derek Brown’s Academy of Driving

One of our oldest and dearest clients, Derek Brown’s Academy of Driving, recently requested a redesign of their website.  They wanted an upgrade to a new generation website that filled the screen and would be more interactive. They also wanted contact forms.  

We at Ducktoes Webdesign were excited by this challenge.  We were happy since we wanted to make the site more personalized with real photos of Derek’s Brown’s company in action and also create some eye-catching visual movement that would create interest and keep users on the page longer. We needed to make it more mobile responsive as sites need to be now since users are using smart phones and tablets more as well as laptops and desktops.

I created their first website in 2009 when I was solo and very new in my computer services business and the only one working for my company.   It looked like this (this is a screenshot from the WaybackMachine):


Then a previous Ducktoes web designer named Jody Gristwood designed this webdesign in 2013:


Now here is our newest web design just launched this week:

Here it is as a mobile site:

If you’d like a web design like this from Ducktoes, call 403-483-0105 or visit our Calgary Web Design page.

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5 Ways to Make your Website more Secure from Hackers

Oh baby, baby it’s a wild world. The internet is rife with hackers, fraud, and danger all around. It’s a maelstrom out there.  Most sites are subjected to brute force attacks with password guessing on a regular basis.  Many get hacked into and then injected with malware causing the site not to function well and to get blacklisted from Google. Sometimes all this is happening on hidden pages or code, and it is hard for site owners to even notice their site has been compromised. To help prevent this, you need make your website more secure.  Here are a few ways toward greater security.

1. Change the ftp and Cpanel passwords regularly.
2. Remove the admin user from WordPress sites or default user from other CMS sites. That way the hackers have to guess the user and the password. Before you remove the admin user, you’ll have to create a new user with administrator rights and a strong password.  Write this down and never lose it.
3. Use plugins like Securi and log the log in attempts to your site.  You’ll be astonished at how often someone or some bot tries to log in.  You’ll see the need to secure your website.
4. Backup your site regularly, both the files and the database.
5. Use strong passwords that are long, a mixture of numbers, letters, special characters, and upper case.

Ducktoes can help make your website more secure with our web design security services.

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