How to Remove the Cybercrime Ukash Virus

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Unfortunately, the Cybercrime or Ukash virus is still with us. We just had another couple of computers at the shop come in infected with it. If you live in the Calgary area, bring your computer into our Calgary computer repair shop and we’ll fix it for you tout de suite.

If you don’t live in Calgary then try this, or get a tech to help you do it:

The best way to remove the Cybercrime or Ukash virus is to go into Safe Mode with Networking then download and run Combofix, then run Malwarebytes and SuperAntispyware. After this download either AVG or Avira. They are free for home use.


If you don’t know how to do these things yourself then you might go to the Bleeping Computer website and ask them for help. They are wonderful. And they are the authors of Combofix.


If you are a tech or are tech-savvy enough you can try our removal procedures:
First run Combofix. (I did this in Safe Mode with Networking.)

To get into Safe Mode, tap F8 as the computer boots. If you tap at just the right time, a list of options in black and white is displayed on your screen. If you get the usual Windows boot up, you’ve missed Safe Mode so you’ll have to restart and tap again.
Pick Safe Mode with Networking. Then you’ll see a message asking if you’re sure you want to go into Safe Mode or if you’d rather use System Restore. Click yes you do want to go into Safe Mode. In Safe Mode you can then download and run Combofix.

Next download and run Malwarebytes, then SuperAntispyware.

Next you’ll need a good anti-virus, AVG or Avira.

All the above are free for home use.

Good luck. Let me know if you have any questions. My email is

Read more about the Cybercrime virus.

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Cybercrime UKash Virus

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Helen, a friendly, new-to-computers, 85-year-old woman, stands at the Ducktoes’s Computer Shop counter. She smiles awkwardly, more of a grimace than a smile. I know Helen, she bought a used computer from me about a year ago. At first she learned how to click the mouse, then she started playing solitaire, then I showed her how to do email, now she Skypes her children in Toronto and Newfoundland, and lately has started talking to her bridge group on Facebook. She’s told me she feels much less alone now that she can connect to her friends and family on the computer.

“Hey, Helen,” I say, “Nice to see you.”

Her grimace-smile fades, moisture come to her eyes. “The police say I’ve done something wrong on my computer,” she says, her right cheek involuntarily twitching. “I told you I didn’t know what I’m doing. Now they think I’m a terrorist.”

I hand her the tissue box. “I doubt that, Helen.”

She takes out a tissue and dabs at the corners of her eyes. “I have to buy a gift card at Canadian Tire and send it to the RCMP.”

I feel sorry for her and anger rises in my throat. I cough. “Since when does the RCMP let terrorists off the hook with a Canadian Tire gift card?”

She looks up, surprised. “Now that you mention it,” she says, “I did wonder about that.”

“How absurd,” I say. “Everyone knows they prefer Tim Horton’s gift cards.”

Now she laughs.

It’s a virus,” I say, “the Cybercrime UKash virus.”

“Thank goodness, it’s only that” she says. “I was worried I couldn’t Skype anymore.” She grins.  “And really don’t you think the police like Starbucks better now?”

We both laugh and make plans for George my delivery driver to pick up her computer the next morning and so we can remove the virus.

Screenshot of Cybercrime virus

This is what it looks like.



So if you see this warning on your computer, don’t go buy a gift card for the police. It isn’t from the police, it’s from criminals. Criminals that won’t be able to go to Canadian Tire to get out of their crimes either once they are caught.

Ducktoes can remove this virus for you and you won’t have to wait a week or two. We can do it today at our shop or access it from anywhere to fix viruses or other problems remotely. We’re Calgary Virus Removal experts.  Call 403-219-3031 or drop it by the shop at 902 Centre St. N.

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