How to Update AVG Free without Zen and PC Tuneup

Floppy disks and cassette tapes are outdated.

Our Ducktoes online tutorials section is outdated. Maybe not as outdated as the floppy disks or cassette tapes above, but it’s getting old and not as useful as it once was. So I’m rewriting all of the tutorials. (Yes, I’m writing a computer repair tutorial on a holiday weekend, or maybe because it is a long weekend.) Also here’s the nude photo of floppy disks, an extinct storage species, I promised you.

Read how to update AVG or how to install AVG Free without ZEN here. That’s in the Ducktoes Tutorial section of the website.

I started with the Ducktoes online tutorial “How to Update AVG Free.”  Many of our clients and others don’t know how to update their AVG Free. The tutorial outlines a step-by-step process of updating AVG, plus download links for AVG Free software without the Zen or PC Tuneup. I revised it from the 2013 version to the 2016 one. Check it out.

freeantivirus

Why don’t we like the PC Tuneup part of AVG Free? In our virus removal lab at Ducktoes we’ve seen the PC Tuneup break operating systems when some clients install and run it on their own computers.

As far as the Zen part of AVG goes, according to PC Advisor, “AVG Zen is multi-platform software that allows you to view and administrate your antivirus and tuneup utilities across PC, laptop and Android smartphone and tablet. It lets you control your PC security from your phone, and it’s free, but it ties you to AVG.”

You may not want AVG on all your devices. For that reason, we don’t use the Zen part of AVG at Ducktoes either.

real-world-protection-test

As you can see, in the test results, AVG blocks the most viruses with the fewest false positives.

Ducktoes does an awesome job at virus removal.

Speaking of virus removal, we do an awesome job of removing computer viruses at Ducktoes. We remove them without reformatting so you don’t lose your data, photos, or programs. Then we speed up your computer.

If you need virus removal, done quickly and expertly, come to our shop or call:

Ducktoes Computer Services
902 Centre St. N
Calgary, AB T2E 2P7

403-219-3031

We also do remote support for virus removal if you can’t bring your computer to us. If the virus allows you to connect to the Internet, that is.

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How to Upgrade to AVG 2014 and 2015

Update: These techniques below still work including upgrading AVG 2015.  They are for paid versions of AVG. To upgrade for the free versions please see this tutorial.

Many of our clients and others have AVG 2013 or an older version and need to upgrade to 2014.  If you don’t know how to upgrade here is a how-to guide and video from AVG itself.

How-to Upgrade from AVG

And here’s the video.

Or if you prefer Ducktoes can do it for you, in the shop, on-site, or remotely.  We are virus removal specialists and great at helping with anti-virus selection and installation.  Here is our shop in Calgary.

 

 

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How to Remove the Cybercrime Ukash Virus

cybercrimeukashvirusremoval
Unfortunately, the Cybercrime or Ukash virus is still with us. We just had another couple of computers at the shop come in infected with it. If you live in the Calgary area, bring your computer into our Calgary computer repair shop and we’ll fix it for you tout de suite.

If you don’t live in Calgary then try this, or get a tech to help you do it:

The best way to remove the Cybercrime or Ukash virus is to go into Safe Mode with Networking then download and run Combofix, then run Malwarebytes and SuperAntispyware. After this download either AVG or Avira. They are free for home use.

bleeping

If you don’t know how to do these things yourself then you might go to the Bleeping Computer website and ask them for help. They are wonderful. And they are the authors of Combofix.

 

If you are a tech or are tech-savvy enough you can try our removal procedures:
First run Combofix. (I did this in Safe Mode with Networking.)

To get into Safe Mode, tap F8 as the computer boots. If you tap at just the right time, a list of options in black and white is displayed on your screen. If you get the usual Windows boot up, you’ve missed Safe Mode so you’ll have to restart and tap again.
Pick Safe Mode with Networking. Then you’ll see a message asking if you’re sure you want to go into Safe Mode or if you’d rather use System Restore. Click yes you do want to go into Safe Mode. In Safe Mode you can then download and run Combofix.

Next download and run Malwarebytes, then SuperAntispyware.

Next you’ll need a good anti-virus, AVG or Avira.

All the above are free for home use.

Good luck. Let me know if you have any questions. My email is adminATducktoes.com.

Read more about the Cybercrime virus.

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What Free Antivirus I Recommend

What Anti-virus do we use in our computer repair shop?

Computer Virus Removal

I’m often asked what free anti-virus I recommend.

Unfortunately no one anti-virus can remove all viruses. In our Calgary computer repair shop we use many different ones and each finds different infections. Some that we use are AVG, Avira, Avast, Kaspersky, Dr. Web Cure-it, E-set online and off, among others. If we relied on only one, we wouldn’t be able to do an adequate job of fixing computers. So it rankles when an anti-virus company wants to be the only one used by people. It’s not realistic and would mean that a lot more computers would have to be reformatted to get cleaned.

If you’re asking which one I think you should keep resident on your computer, I like both Avira and AVG best. Both are really good at catching viruses. Google (search on Google for) either one and find the result that includes “download.cnet.com” in its address. I recommend both Avira and AVG. Of course, I don’t mean both at once. I mean choose one of the two.

I used to prefer AVG over Avira until AVG stopped working with Combofix of Bleeping Computers. I loved AVG and put it on every computer in close proximity. I liked AVG better because of its easier user interface. Being “easier” meant more effective, because people were able to use it more effectively. Now I prefer Avira since you don’t have to uninstall it to run Combofix, which is, unfortunately, the only solution sometimes to an infected computer.

By the way, whoever the creator of Combofix is, whoever sUBS is, he ought to receive knighthood or hero-hood for the amount of computers he saves on a daily or even an hourly basis, and for which he does not even receive payment. He really makes a huge difference in people’s lives without much recognition or money. I respect him enormously and hope he lives a long time because we will be all be sunk without him.

Only people who are experienced techs should use Combofix, however. Very, very occasionally it will cause a computer to stop booting and if this happens and you don’t know how to undo the changes it makes, you may have to reinstall Windows.

Both AVG and Avira ought to take note, their new default of having scheduled scans disabled upon install is dangerous. Many people think they are protected when they are not. If you have Avira or AVG make sure they’re scanning on a daily basis.

If you have a virus and live in Calgary, come to our Virus Removal Lab and will be able to help you out without losing your data or programs or even changing your computer except to speed it up. We would love to see you.

PS. We enjoy all kinds of people and computers and viruses…and aren’t judgmental.

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